Refund Policy

1. Introduction and Commitment

At Bracket Coder, we are committed to delivering exceptional web development, app development, server setup, bug fixing, SEO, API development, AI integration, and related technology services to our clients worldwide. We stand behind the quality of our work and offer a comprehensive refund policy to ensure client satisfaction and maintain trust in our services.

This Refund Policy outlines the circumstances under which refunds will be provided, the process for requesting refunds, and the terms and conditions that apply to all refund requests. By engaging our services, you acknowledge and agree to the terms outlined in this policy.

Our primary commitment is simple: if we fail to fulfill your project requirements as specified in our service contract, we will provide a full refund of payments made. This policy applies to all services provided through www.bracketcoder.com and covers all our technology solutions including Python, Django, Flask, Node.js, React development, and other programming services.

2. Refund Eligibility Criteria

Full Refund Situations

We will provide a complete refund of all payments made under the following circumstances:

• Non-delivery of contracted services: If we fail to deliver the agreed-upon project within the specified timeframe without valid justification or prior agreement for extension
• Failure to meet specifications: When the delivered work does not conform to the technical requirements and specifications outlined in the service contract
• Non-functional deliverables: If the completed project contains critical bugs or issues that render it completely non-functional and cannot be resolved within reasonable timeframes

Partial Refund Situations

Partial refunds may be considered in cases where:

• Partial completion: Some project milestones have been completed and delivered successfully, but remaining work cannot be fulfilled
• Scope reduction: When project requirements are reduced after partial completion due to our inability to deliver specific features
• Timeline delays: Significant delays caused by our performance issues that result in material impact to your business operations

Service-Specific Eligibility

This policy applies to all our services including:

• Web development projects using any programming language or framework
• Mobile application development for iOS and Android platforms
• Server setup and configuration services
• API development and integration projects
• AI integration and machine learning implementations
• SEO optimization services
• Bug fixing and troubleshooting services

3. Non-Refundable Circumstances

Client-Related Issues

Refunds will not be provided in the following situations:

• Change in requirements: When clients modify project specifications after the service contract has been signed and work has commenced
• Scope expansion: Requests for additional features or functionality beyond the original contract specifications
• Client-caused delays: When project delays are caused by client failure to provide necessary information, assets, or feedback within agreed timeframes
• Lack of cooperation: When clients fail to respond to communications or provide access to necessary systems and resources

Technical and External Factors

Refunds are not applicable for:

• Third-party service limitations: Issues caused by external APIs, services, or platforms beyond our control
• Hosting and infrastructure: Problems related to client's chosen hosting environment or server infrastructure
• Browser compatibility: Minor compatibility issues with outdated or non-standard browsers
• Future technology changes: Incompatibility with future updates to operating systems, browsers, or third-party services

Accepted Deliverables

Once you have accepted delivered work through our formal acceptance process, refunds will not be provided except in cases of critical functionality failures that were not apparent during the acceptance period.

4. Refund Request Process

Submitting a Request

To request a refund, clients must:

• Submit written request: Send a detailed refund request via email or through our official communication channels
• Provide documentation: Include relevant project documentation, contracts, and evidence supporting the refund claim
• Specify reasons: Clearly outline the specific reasons for the refund request with reference to our eligibility criteria
• Timeline compliance: Submit refund requests within 30 days of project delivery or contract termination

Required Information

All refund requests must include:

• Project contract number and date
• Detailed description of service failures or issues
• Supporting documentation (screenshots, error logs, communication records)
• Preferred refund method and payment details
• Contact information for refund processing

Initial Response

We will acknowledge receipt of your refund request within 2 business days and provide an initial assessment within 5 business days. Our response will include next steps and any additional information required to process your request.

5. Refund Processing and Timeline

Investigation Period

Once a complete refund request is received, we will:

• Review timeline: Conduct a thorough review of the project history and deliverables within 7-10 business days
• Technical assessment: Perform technical evaluation of any claimed functionality issues or specification failures
• Documentation review: Examine all project communications, contracts, and acceptance records
• Decision notification: Provide written notification of our refund decision with detailed reasoning

Processing Timeline

Approved refunds will be processed according to the following schedule:

• Decision notification: Within 10 business days of receiving complete refund request
• Refund initiation: Within 5 business days of approval decision
• Payment processing: 5-14 business days depending on payment method and financial institution

Refund Methods

Refunds will be processed through:

• Original payment method: Priority given to refunding through the original Stripe payment method used
• Alternative methods: When original method is unavailable, alternative secure payment methods may be arranged
• International clients: Additional processing time may be required for international refunds due to banking regulations

6. Partial and Milestone-Based Refunds

Project Milestone Assessment

For projects delivered in phases or milestones:

• Completed milestones: Payment for successfully delivered and accepted milestones will typically not be refunded
• In-progress work: Partial refunds may apply to milestones that are incomplete or do not meet specifications
• Future milestones: Full refund applies to milestones not yet commenced or delivered

Partial Refund Calculation

Partial refund amounts will be calculated based on:

• Percentage of work completed: Proportional to successfully delivered and accepted project components
• Value assessment: Evaluation of the usable value of partially completed work
• Cost recovery: Consideration of resources expended on the project to date

Service-Specific Considerations

Different services may have varying refund calculations:

• Development projects: Based on functional components and code deliverables
• Server setup: Evaluated on successfully configured services and systems
• SEO services: Assessed on implemented optimizations and measurable improvements
• Bug fixing: Determined by number and severity of issues successfully resolved

7. Dispute Resolution and Appeals

Internal Review Process

If you disagree with our initial refund decision:

• Appeal submission: Submit a written appeal with additional supporting evidence within 15 days of our decision
• Secondary review: A senior team member will conduct an independent review of your case
• Final decision: We will provide a final decision within 10 business days of receiving your appeal

Alternative Dispute Resolution

For unresolved refund disputes:

• Mediation services: We may agree to third-party mediation to resolve complex disputes
• Documentation requirement: All communications and evidence must be preserved for dispute resolution
• Good faith cooperation: Both parties commit to cooperating in good faith to reach fair resolution

External Resolution

Clients retain the right to:

• Payment processor disputes: File disputes through Stripe or their payment provider
• Legal remedies: Pursue legal action in accordance with applicable laws and jurisdiction
• Regulatory complaints: Contact relevant consumer protection agencies where applicable

8. Special Circumstances and Exceptions

Force Majeure Events

Refund policies may be modified during extraordinary circumstances including:

• Natural disasters: Events that prevent normal business operations and service delivery
• Pandemic restrictions: Government-imposed limitations affecting business operations
• Technical emergencies: Major infrastructure failures or cyber security incidents beyond our control

Seasonal and Holiday Considerations

During peak seasons or holidays:

• Extended timelines: Refund processing may require additional time due to reduced business operations
• Communication delays: Response times may be longer during holiday periods
• Priority handling: Urgent refund requests will be prioritized based on severity and impact

International Client Considerations

For our worldwide client base:

• Currency fluctuations: Refunds will be processed in the original payment currency when possible
• Banking regulations: International refunds may be subject to additional compliance requirements
• Tax implications: Clients are responsible for understanding tax implications of refunds in their jurisdiction
• Documentation requirements: Additional documentation may be required for international transactions

9. Policy Updates and Contact Information

Policy Modifications

This Refund Policy may be updated periodically to reflect:

• Service enhancements: Changes to our service offerings and delivery methods
• Legal requirements: Updates required by changing laws and regulations
• Process improvements: Refinements to our refund procedures and timelines
• Industry standards: Alignment with best practices in the technology services industry

Notification of Changes

We will notify clients of material policy changes through:

• Website updates: Posting updated policies on www.bracketcoder.com with revision dates
• Email notifications: Direct communication to active clients regarding significant changes
• Contract updates: Integration of policy changes into new service contracts

Contact Information

For refund requests, questions, or clarifications regarding this policy:

• Website: Visit www.bracketcoder.com for current contact information and refund request forms
• Subject line: Include "Refund Request" or "Refund Policy Inquiry" for prompt handling
• Documentation: Prepare all relevant project documentation before contacting us

Commitment to Fairness

Bracket Coder is committed to fair and transparent refund practices. We continuously evaluate and improve our policies to ensure they serve both our clients' interests and maintain the sustainability of our business operations. Our goal is to build long-term relationships based on trust, quality service delivery, and mutual satisfaction.

This Refund Policy is designed to provide clear guidelines for refund eligibility and processes while protecting both client interests and business operations. We encourage all clients to review this policy carefully and contact us with any questions before engaging our services.